Ordering Process at Ping Idea
Creating Distinction for Your Brand

Creating products with unique identity is the key to differentiating your brand in today's market.
At Ping Idea, we are committed to offering comprehensive ordering services that meet customers' needs.
To ensure smooth and efficient workflow, we have established clear ordering steps as follows:

7 Steps to Success in the Ordering Process

• 1. Gathering Customer Requirements

  In the first step, we prioritize listening to customers' needs in detail. Customers can provide information regarding:

  • Product objectives and requirements
  • Usage methods
  • Delivery schedule
  • Desired design and format
  • Appropriate printing or production techniques

  Our team is ready to provide consultation and recommendations to deliver products that meet your needs with maximum efficiency.

• 2. Preparing a Quotation

  Our customer service staff will calculate and prepare a detailed quotation for customers to verify their understanding of the scope of work and clear budget. The price will cover materials, production processes, and related services.

• 3. Approval and Deposit Payment

  When customers review the quotation and decide to proceed with the order, they can authorize us to begin work by paying a deposit as agreed. The deposit will be used to prepare and purchase raw materials for the customer's work, confirming the intention and mutual understanding between both parties.

• 4. Creating Samples or Presenting Methods

  After receiving approval, our team will begin creating samples or mock-ups according to the agreement on whether the customer orders a mock-up or not. This allows customers to see an overview of the work before actual production. In this step, we may present multiple options or methods for customers to choose what suits them best.

• 5. Review, Approval, and Confirmation of Order

  Customers will receive samples or drafts to review and provide feedback. If revisions or improvements are needed, we will address them according to the customer's requirements until satisfactory results are achieved. However, revisions exceeding the agreed scope may result in price changes due to cost variations. Once the customer approves and confirms the order, we will begin the actual production process.

• 6. Production and Progress Updates

  During the production process, our team will monitor and report progress to customers regularly. If any issues require decisions or additional advice, we will consult with customers immediately to ensure the final product meets expectations.

• 7. Quality Control and Product Delivery

  Before delivering products to customers, we have a stringent quality control process to ensure all items are of high quality, meet standards, and align with customer requirements. Before delivery, customers must complete the final payment, after which we will arrange delivery according to the selected shipping method.

  Preparing Space for Product Reception: Often, storage space for products can be challenging. We request customers to prepare space and methods for transport and storage in advance for convenience and safety in storing products.

Why Choose Ping Idea?

At Ping Idea, we are not merely manufacturers but partners who help create and develop your brand to stand out.
With our experience and expertise, you can be confident in receiving quality products that meet deadlines and impress your own customers.